Privacy Policy megawin69 — Member Personal Data Protection

This Privacy Policy is issued by megawin69 ("Company", "we", "Platform") and applies to all members, visitors, and users of the megawin69 platform — whether accessed via website, mobile app, or any other service channel we operate.

We understand that sharing personal information with any online platform requires trust. That is why we have written this policy in plain, accessible language — not overly technical legal jargon — so you truly know what happens with your data from the moment you register.

This Privacy Policy should be read together with megawin69 Terms and Conditions which constitutes the entire agreement between you and our platform.

2.1 Data You Provide Directly

When you register or use megawin69's services, we collect the following information:

• Full name as shown on your ID card or passport.
• Date of birth for age verification (18 years and above).
• Mobile number for account verification and service communications.
• Email address for transaction notifications and official communications.
• Bank account number or digital wallet details for processing deposits and withdrawals.
• A copy of your MyKad or passport during the KYC (Know Your Customer) process.
• Bank statement or proof of current address required for verification.

2.2 Automatically Collected Data

Our platform also automatically collects technical information when you use our services, including:

• IP address and device information (device type, operating system, browser version).
• Activity logs — login times, games played, and total wagering amounts.
• Approximate location data based on IP address.
• Session cookies and preferences stored in your browser.

Every piece of data we collect has a clear purpose. Here is a comprehensive overview of how we use your data:

3.1 Marketing Communications

With your consent at registration, we may send you notifications about promotions, limited-time bonus offers, and platform updates via email or SMS. You may withdraw this consent at any time through your account settings or by contacting megawin69 customer support.

Megawin69 does not sell, rent, or share member personal data for commercial purposes with any party. However, there are limited situations where data may be shared:

4.1 Trusted Service Providers

We work with carefully selected third-party service providers, including payment gateway providers, licensed gaming platforms, and identity verification services. All partners are bound by strict confidentiality agreements and may only use your data for the specified service purposes.

4.2 Legal Obligations

Megawin69 may disclose personal data to the relevant authorities when required by Malaysian law, including investigations into financial crime, money laundering, or pursuant to a valid court order. In such situations, we will notify you where permitted by law.

Megawin69 retains your personal data for as long as your account remains active and for the required period after account closure to fulfil legal and regulatory obligations. Generally:

• Active account data — retained for as long as your account remains active on the megawin69 platform.
• Financial transaction records — retained for a minimum of 7 years in compliance with Malaysian legal requirements relating to financial and tax records.
• KYC Documents — retained for a minimum of 5 years after the business relationship ends, in line with anti-money laundering requirements.
• Support communication logs — retained for 2 years for reference and service improvement purposes.
• Marketing data — deleted immediately upon withdrawal of your consent.

The megawin69 website and app use cookies and similar tracking technologies to enhance your experience and keep the platform running smoothly.

6.1 Types of Cookies We Use

• Session cookies: Required to keep you logged in while using the platform. These cookies are automatically deleted when you close your browser.
• Preference cookies: Saves your language settings and display preferences so you don't have to reset them every time.
• Analytics cookies: Helps us understand how members use the platform so we can continuously improve it.
• Security cookies: Used to identify suspicious activity and protect your account from unauthorised access.

6.2 Managing Cookies

You can manage or block cookies through your browser settings. Please note that blocking certain cookies may affect the functionality of some megawin69 platform features, including the ability to stay logged in.

As a megawin69 member, you have the following rights regarding the personal data we hold:

To submit any of the above requests, please contact the megawin69 customer support team via the platform's live chat. We will process your request within 21 business days from the date of receipt.

Megawin69 takes security infrastructure seriously to protect your personal data. The protective measures we have implemented include:

• Data encrypted in transit using the latest TLS 1.3 protocol.
• Data encrypted at rest using AES-256 standards.
• Two-factor authentication (2FA) for all staff access to internal systems.
• 24/7 continuous security monitoring by our cybersecurity team.
• Regular penetration testing conducted by certified independent security firms.
• Role-based access control — only staff who need your data to perform their duties can access it.
• Automatically encrypted data backups with periodic recovery testing.

Megawin69 services are strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors. Should we detect or be notified that a minor's data has been collected without consent, we will promptly delete that data and close the associated account.

If you believe someone under the age of 18 has registered on our platform, please contact our customer support team immediately so that appropriate action can be taken.

Megawin69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or guidance from regulatory bodies. Any amendments will be published on this page with a new update date.

For significant changes that may materially affect how we process your data, we will provide reasonable notice via your registered email or in-account notification at least 14 days before the changes take effect.

Continued use of megawin69 services after any amendments are published will be considered acceptance of the updated Privacy Policy terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, we encourage you to reach out to us through the following channels:

• Live Chat: Available directly on the megawin69 platform, 24 hours a day, 7 days a week.
• Privacy Email: [email protected] — our privacy team will respond within 2 business days.

We are committed to handling every enquiry with seriousness and professionalism. Your satisfaction and trust are our top priority.